Effortless by design: How one team simplifies the entire client experience

The Challenge: Too Many Uncoordinated Providers

A large privately held wealth management firm managing over $20 billion in assets was struggling behind the scenes. With multiple service providers handling different aspects of their financial operations and compliance, the client found themselves constantly bridging communication gaps, managing overlapping requests, and dealing with inconsistent reporting. The burden of coordination fell heavily on the CIO, who was spending more time overseeing vendors than focusing on strategic initiatives.

The core challenges included:

• Disjointed service delivery caused by different providers operating in silos, leading to duplicated efforts.
• Inconsistent communication, including sporadic updates that left the client chasing down answers.
• Limited strategic insights because existing providers offered little in the way of proactive guidance.

The client needed an advisor who could ask the right questions, help them simplify the experience, and bring everything together under one roof. They were looking for a team capable of supporting multiple service lines while maintaining timely, transparent communication.

That’s when they turned to Elliott Davis.

The Turning Point: A Team That Listens, Responds, and Delivers

From the first conversation, our approach was different. We led with questions, then built a fully integrated service model tailored to their needs.

When we presented a coordinated proposal covering Service Organization Control (SOC) reporting, IT audit, tax, internal controls, and cybersecurity, the client’s leadership, including the CFO, COO, and internal audit manager, immediately recognized the value. They realized they were gaining a dedicated advisor that would operate as an extension of their own organization.

In our first SOC engagement, we identified a misalignment between internal password protocols and written security policies, a finding previous auditors had missed. Our revised SOC report was more accurate, empowering the client to take meaningful action.

Our cross-functional specialists helped replace fragmented workflows with a unified process, eliminating duplicate requests and siloed conversations. With one team, one plan, and one clear line of communication, the client experienced a smoother, more coordinated engagement. When questions arose, our response time was exceptional. That responsiveness, paired with timely and consistent updates, became a hallmark of the relationship.

The Resolution: A Relationship That Keeps Delivering

Through consistent collaboration and a shared commitment to excellence, what began as a tactical engagement quickly grew into a strategic relationship. As trust deepened, so did the scope of our involvement. Today, we continue to support the client with ongoing cybersecurity and IT audit services.

The impact of vendor consolidation is clear and compelling. Here’s what our clients consistently gain:

For this client, the biggest win was the ease of working with a single firm. With Elliott Davis, they gained a trusted advisor that understands their business, speaks their language, and consistently provides practical, forward-thinking solutions.

The information provided in this communication is of a general nature and should not be considered professional advice.  You should not act upon the information provided without obtaining specific professional advice.  The information above is subject to change.